CITIZEN & CONTRACTOR PORTAL FOR UTILITIES AND LOCAL GOVERNMENT
Simplify Citizen and Contractor
Communication
Citizen Requests
Let the public drop a pin, snap a photo, and submit requests with ease. From potholes to downed trees, Connect keeps citizens informed every step of the way.
Permits & Applications
Streamline permit processes from start to finish. Configure online forms, collect payments, schedule inspections, and manage approvals—right from one place
Anything Else
Custom forms. Smart automations. Real-time updates. Connect is your public-facing powerhouse for collecting, organizing, and acting on just about anything.
Built for Every Department
Connect isn’t just for one team—it’s for everyone. This fully integrated application handles requests, applications, and interactions across your entire organization, streamlining processes for every department.
311 CRM
Permitting
Applications
Service Requests
Code Enforcement
Public Portal
Facility Management
Payment Integrations
Don’t Worry, Be Mappy
Say goodbye to syncing headaches.
Connect isn’t just a public portal—it’s built around your maps. Citizens and contractors can submit requests, applications, or payments directly from a live, map-based interface. Whether it’s reporting a downed tree or applying for a permit, everything ties back to the spatial data in your GIS, giving your team real-time visibility and making interactions easier for everyone.
Everything You Need, All in One Place.
A unified platform where every component works seamlessly across the enterprise for the best possible experience. From asset management to permits and requests, everything is designed for efficiency. With enhanced maps, greater flexibility, and faster deployments, the ideal user experience is built for both office staff and field crews.
Asset Management
Track, manage, and optimize assets with ease. Whether it’s for routine maintenance or special projects, everything is in one place with full transparency across your team.
Fees & Online Payments
Integrated payment processing makes online payments quick and simple, so you can get paid faster while keeping everything secure and connected.
Better Notifications
Stay in touch with your community effortlessly. Automate notifications, send status updates, and ensure everyone is in the loop with real-time messaging and email alerts.
Create Your Perfect Setup
Create a fully customized experience that fits your needs—no limitations.
Customize & Personalize
Tailor the interface, forms, and layouts to suit your needs, creating a seamless user experience for everyone.
Automate & Streamline
Set up unlimited automations to reduce manual work and keep your processes running smoothly, without the busywork.
Maximize Map Power
Easily manage assets with ArcGIS integration, performing actions on multiple assets at once, and instantly adding cost data.
Work Anywhere, Anytime
Access your platform from any device, online or offline, and keep operations moving no matter where you are.
Nothing Like It
Elements XS combines extreme flexibility with simplicity, offering the best integration with Esri’s ArcGIS system. It’s a single platform that connects all your workflows—from asset management and permits to citizen requests—so everything works together seamlessly. No more juggling disconnected tools.
A true enterprise solution, eliminating the need for disparate software and reducing manual effort at every turn.
Automatically processes requests and applications across departments, cutting out the chaos of multiple systems.
Integrates real-time with Esri’s ArcGIS, bringing your maps and assets into a unified experience.
Features You Expect,
Innovation You’ll Love
Maps Powered by Real-Time GIS
Provide the best experience for citizens and contractors with live, real-time data straight from your ArcGIS system, integrated seamlessly into the Connect portal.
No Custom Code. Just Flexibility
Easily customize page layouts and data collection processes for any task. Set requirements for fields and document attachments to ensure smooth online submissions every time.
Work Anywhere. Stay Connected.
Access the app from any device, wherever you are, with an internet connection, keeping your team connected and productive on the go.
Make Their Day Better with Connect
One app, one interface, unlimited potential.